RIA Audio Playback Problems Reported by Users
Trouble with audio playback in Rich Internet Applications? We've learned that this is being caused by a bug in the latest release of Flash Player (version 126.96.36.199). Adobe is working to fix the problem (which is affecting not just RIAs but similarly coded applications worldwide), but in the meantime CLEAR has identified a couple of workarounds (follow the discussion: https://forums.adobe.com/thread/1819103). Thanks for your patience!
As a workaround, a user on our Facebook page gave us this great suggestion:
I was able to solve the playback problem by downloading the Video Dropbox instead of playing it directly. That way it opened it in a new browser and played without problem!
This method also works for Audio Dropbox, which you can download as an MP3 and listen to the file from your computer with no problem. In Conversations, you can select the download option and come back later to download the MPGs for playback (Conversations takes longer to convert, so there's more of a lag).
There is another workaround for Conversations that we've come up with which is cumbersome but will work with a few extra steps.